ELAJCLINIC is a leading MEDICAL clinic committed to providing exceptional services and personalized care to our valued clients. We are seeking a dynamic and customer-focused individual to join our team as an After-Sales Follow-Up Specialist. This role is crucial in ensuring that our clients have a positive experience and that we continuously improve our services based on their feedback.
Initiate post-service calls to clients to gather feedback on their experience.
Professionally inquire about the quality of service, satisfaction levels, and any areas for improvement.
Customer Relationship Management:
Build and maintain positive relationships with clients by actively listening to their concerns and addressing them effectively.
Provide additional information or support as needed to enhance customer satisfaction.
Doent and analyze feedback received from clients.
Identify recurring themes or issues to assist in improving overall service quality.
Collaboration with Departments:
Collaborate with relevant departments to communicate client feedback and implement improvements.
Act as a liaison between clients and internal teams to ensure a seamless resolution of any concerns.
Prepare regular reports summarizing client feedback trends and improvement initiatives.
Present findings to management for strategic decision-making.
Proven experience in a customer service or after-sales follow-up role.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities and a proactive mindset.
Ability to handle client concerns with empathy and professionalism.
Detail-oriented and organized with excellent follow-up skills.
Additional Skills (Preferred):
Familiarity with [industry] services and terminology.
Experience using customer relationship management (CRM) software.
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