Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations.
Take ownership of the day-to-day performance, and ongoing training, of the Service Advisor team.
Monitor customer satisfaction data and ensure that expected levels of performance are achieved.
Deal promptly and empathetically with customer complaints
Ensuring effective resolutions are achieved Support Service Advisor team to ensure upsell objectives are met.
Ensure correct job numbers are used and that time records are correct Report on manpower overruns or shortfalls.
Ensure adequate maintenance of tools, equipment, and other materials in the Service Area.
Develop and implement systems to record, file, and store information pertaining to client inquiries.
Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
Provide feedback to staff that is not performing to the expected level and ensure human resources are informed of trends in performance.
Promote a Health and Safety culture within the business Review customer service orders and inspect the quality of technician repairs before the release of vehicles.
Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
Plan and prepare the annual budget for the department and facilities, scheduling expenditures, analyzing variances, and initiating corrective actions.
Follow up closely during implementation.
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!