Job Detail

Customer Experience Specialist

Posted on Jun 15, 2022
Location: Kuwait City, Kuwait
Industry: Retail
Job Type: Full Time/Permanent
Education: Diploma
Experience: 1 Year
Salary: 250 - 350 Kuwait Dinar (Monthly)

Job Description

• A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
• At least 2 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office, as well as CX and CRM software.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.
• Bilingual skills Arabic / English


Candidate Requirements

• Tracking customer experiences across online channels, devices, and touchpoints.
• Collaborating with Customer support team, as well as the products, marketing, and Delivery teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. To educate customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Monitor customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Performing website and Mobile App tests, evaluating customer journey, after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Ad hoc operational responsibilities.


Skills Required

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