Job Detail

Customer Experience Specialist

Posted on Jun 15, 2022
Location: Kuwait City, Kuwait
Industry: Retail
Job Type: Full Time/Permanent
Education: Diploma
Experience: 1 Year
Salary: 250 - 350 Kuwait Dinar (Monthly)

Job Description

• A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
• At least 2 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office, as well as CX and CRM software.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.
• Bilingual skills Arabic / English

Candidate Requirements

• Tracking customer experiences across online channels, devices, and touchpoints.
• Collaborating with Customer support team, as well as the products, marketing, and Delivery teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. To educate customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Monitor customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Performing website and Mobile App tests, evaluating customer journey, after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Ad hoc operational responsibilities.

Skills Required

DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!

Like us on Facebook