Customer Service Duties and Responsibilities:
Illustration of rep using headset. Text reads: "Sample customer service duties: Answer incoming customer calls, Turn frustrated clients into repeat customers, Update customer service databases, Stay updated on product knowledge"
A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that they’re still satisfied with any purchases
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a client’s or customer’s questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Working with a team of CSRs and other departments to find appropriate solutions
Customer Service Representative Skills and Qualifications:
need a variety of skills and qualifications to succeed, including:
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls a emails daily
Ability to share work among a customer service team
Attentiveness and patience
Time-management skills
Ability to find the positive in any situation
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