Attend to customer needs in a professional, friendly and courteous manner
Ensure that a high level of professional rapport is developed and maintained with all customers
Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices
Maintain a thorough knowledge of all departments, products and services so that customers are provided accurate information
Ensure all tickets are actioned in accordance with Network Standards so that we comply with service levels given to customer
Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken
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