Ensure customer satisfaction by advising customers on configurations that may favourably impact performance.
Advise product development of recurring issues.
Provide post-sale technical support services to customers, including troubleshooting, problem resolution and training to customers.
Handling Customer Plan renewal, Plans to pitch etc.
Handling customer re-escalation, and smooth transitions between customers and organisation.
Minimum 2 years experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects.
Good communication Skills.
Ability to Analyse Data- Have an eye for surveys and customer research.
Need to be organised, to be able to organise thoughts and implement actions.
Proactive Problem Solver
Cheerful, Optimistic go-getter.
Self-starter and a good team player.
Eager to learn and execute the new processes for us.
Communication should be excellent
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