•Plan activities and allocate responsibilities to achieve the most efficient operating model
•Manage budge, analyze and interpret financial information and monitor sales and profits
•Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
•Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
•Deal with maintenance issues, shortages in staff or equipment, renovations etc.
•Collaborate with external parties such as suppliers, travel agencies, eve planners etc
•Inspect facilities regularly and enforce strict compliance with health and safety standards
•Monitoring the activities of guests to ensure they are enjoying their stay and addressing any concerns they may have
•Coordinating with other departments such as housekeeping, engineering, and facilities to ensure that all repairs or maintenance issues are addressed in a timely manner
•Conducting staff meetings with department heads to discuss issues and concerns related to employee morale or productivity
•Ensuring that all hotel policies and procedures are followed by staff members
•Creating reports that detail the status of hotel operations and identify areas for improvement
•Providing customer service to guests by answering questions about hotel facilities and services
•Assisting in the resolution of customer complaints by working with management to find solutions that are acceptable to all parties involved
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