Executive Summary
Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.
OliOli® (means ‘joy’ in the Hawaiian language) is a multiple award-winning contemporary children’s museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits.
The awesome team at OliOli® comes from over 18 countries including United States, Scotland, Switzerland, Colombia, India, Philippines, South Africa, Zimbabwe, Pakistan, Latvia, and Iran. Find out more information about OliOli® @ or .
The Events Coordinator (EC) is responsible for fulfilling OliOli®’s vision of creating awesome experiences and memories for all visitors. Working on and off the floor, EC acts as OliOli®’s brand ambassador, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.
KEY DUTIES & RESPONSIBILITIES
Visitors Experience and Service
- Be an ambassador for the OliOli® brand; ensure that every visitors experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
- Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
- Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction
- Contribute to a positive, team-based, and visitor-first centric culture
- Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests
- Collect and communicate visitors feedback and suggestions
- Recognize and report visitors trends
Operational Execution
- Take full operational responsibility to ensure that guests have a positive and memorable experience at OliOli®
- Work with the reservations team on a day-to-day basis to have a thorough understanding of the guests reservati
- Communicate with the guests to finalize the details of the visit including food and other options in relation to the visit
- Collaborate with different teams within OliOli® - for example, communicate the food preferences with the café team in a timely manner, communicate any special requests with the facilities or the guest engagement team as necessary and appropriate
- Welcome visitors at the time of the event and ensure that their event moves flawlessly through the museum
- Undertake all the set-up requirements in the event rooms as appropriate
- Remain attentive to the guests throughout their stay at OliOli® and resolve any concerns / answer any queries in a favorable manner
- Accept payments from visitors for group bookings
- Participate in training programs designed to enhance interaction with visitors in the OliOli® manner
Internal Coordination
- Provide colleagues with a forward-looking calendar of all the events planned on a week basis
- Ensure that chaperones are assigned to the group visits
- Adhere to all policies and procedures of OliOli®
- Assist visitors in case of an incident or an emergency situation
- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)
Other Responsibilities
- Make sure that the F&B orders are placed in time in conjunction with the café supervisor; ensure that the food for specific events is made available to visitors at the appropriate time
- Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli® within the community
- Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®s objectives
- Help meet revenue targets set by the company
QUALIFICATIONS
- Advanced course work or experience in customer service, education, family learning, or retail operations preferred.
- Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classrooms.
- Excellent communication skills and ability to interact positively with children, adults, and large groups.
- Experience working in a fast-paced, high-volume environment.
- Ability to work with diverse staff and visitors.
- Excellent grasp of the English and Arabic language
Traits & Characteristics
- Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
- Lots of positive energy; respectful of diversity; patient and empathetic; friendly
- Interest and enthusiasm for working with children and families
- Ability to work with diverse staff and visitors
Education
College degree is required. Education in early childhood development will be a plus.
PHYSICAL DEMANDS
- The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the roles requirements.
- The noise level in the work environment is highly variable, from quiet to loud.
- The working timings include morning a evening shifts. Weekends and holidays work are required.
- Unifo code required
Job Types: Permanent, Full-time
Salary: AED6,000.00 per month
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