Responsibilities
• Assigns guests to the proper rooms upon check-in
• Answers customer queries via phone, online, or in person
• Manages phone and online reservations and event bookings
• Processes customer payments and verifies credit card information
• Maintains accurate records of bookings and payments
• Escalates more critical issues and concerns to supervisor or appropriate teams
• High school diploma; Bachelor’s degree in Hotel Management is preferred
• Minimum experience of 1 year in a customer service role
• Customer-centric attitude
• Computer literate
• Highly organized
• Excellent written and oral communication skills
• Proficiency in multiple languages is a plus
• Familiar with hotel reservation software
• Firm understanding of how travel planning websites work
JOB REQUIREMENTS
• Minimum 2 years’ experience in a 5-starhot Clubs
• Bachelors in hospitality or equivalent.
• Good understanding of Microsoft application
• Excellent interpersonal skills
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!