Job Detail

Front Office Engineer

Posted on Aug 19, 2020
Location: Arar, Saudi Arabia
Industry: Recruitment / Placement Firm
Job Type: Others

Job Description

One of our clients is looking for FO Engineers with the below domain:
FO L1 Core/PS (Surveillance)
FO L1 NGBSS/eSight (Surveillance)
FO L1 MW /WL (Surveillance)
Trouble Ticket Creation, Handling and Closing as per agreed SOPs.
Fault Management/L1 Troubleshooting (Internal and Multi-Vendor Troubleshooting)
Change Management
Event Assurance and Management
Escalation and follow up for Network Incidents per SOP.
3rd party fault escalation & follow up.
SLA understanding & fulfilment and follow up for compliance with all stakeholders.
WLA/OLA understanding and execution during NOC operational tasks
Reporting & Presentation skills
Problem Management Process, Resolution TTs for repeated faults.
Customer Complaints Handling, Support to other vendors/groups under Huawei scope
Network Safety & Security standards compliance.
 

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