Job Detail

Front Office Engineer

Posted on Aug 19, 2020
Location: Arar, Saudi Arabia
Industry: Recruitment / Placement Firm
Job Type: Others

Job Description

One of our clients is looking for FO Engineers with the below domain:
FO L1 Co (Surveillance)
FO L1 NGB (Surveillance)
FO L1 MW /WL (Surveillance)
Trouble Ticket Creation, Handling and Closing as per agreed SOPs.
Fault Manageme Troubleshooting (Internal and Multi-Vendor Troubleshooting)
Change Management
Event Assurance and Management
Escalation and follow up for Network Incidents per SOP.
3rd party fault escalation & follow up.
SLA understanding & fulfilment and follow up for compliance with all stakeholders.
W understanding and execution during NOC operational tasks
Reporting & Presentation skills
Problem Management Process, Resolution TTs for repeated faults.
Customer Complaints Handling, Support to other vendo under Huawei scope
Network Safety & Security standards compliance.

DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!

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