Purpose:
The Hair Salon Manager will be responsible for Managing a Hair Salon in Dubai, day-to-day staff management and clients, manage salon Expenses and stock, increase revenue through increased clients satisfaction, clients retention, service sales, retail sales, upselling, and provide hair services to clients.
Accountable for achieving the target gross profit and while maintaining the brand standards and ensuring the highest clients satisfaction and clients experience.
Responsibilities:
1. Provide amazing hair services to clients with great customer satisfaction.
2. Increase gross profit.
3. Ensuring frontdesk, stylist & beauticians are giving great customer service and doing amazing work to ensure clients satisfaction.
4. Increase clients satisfaction.
5. Reduce clients complaints.
6. Increase clients retention.
7. Increase clients referrals.
8. Increase Retail Sales per visited client.
9. Increase average service sales receipt per client.
10. Ensuring salons are always presentable and be rated 5 Star to further enhance clients experience.
11. Responsible for setting staff targets and KPI’s based on the objective profit.
12. Management of salon assets and inventory.
13. Recruitment of salon, frontdesk, and stylists
Qualifications:
1. Senior Hair Stylist Experience
2. Must have several years of experience in managing a hair salon.
Pay Package:
• Salary: 15,000 Monthly Salary + Sales commission
• Free Medical Insurance
• 30 days paid Vacation + & up to 13 paid local holidays
• Air ticket allowance
• Free Salon Services
About the Company:
Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, Dubai and Oman.
Kozma Curl brand in addition to owning salons it has its own Curly Products and Ecommerce site.
Owned and managed by Americans. We are rapidly growing around the region. It’s a fun and great place to work.
Website: /
Required Competencies:
1. Leadership & Management skills: Lead and manage the existing salon staff to focus on client experience, client satisfaction, client retentions, and sales goals.
2. Great Customer Service & Customer Experience Background: Ensuring we provide amazing customer service and quality service to Wow our customers.
3. Performance Management Experience: Management of salon staff performance reviews and implement ways to increase performance.
4. Persistent: Ability to get the salon team to meet their sales targets.
5. Sales skills: Ability to train and coach staff on how to sell retail and Add ons.
6. Accountable & Responsible
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