Required Skills and Qualifications:
•Bachelor’s degree in business administration, hot management, or related field
•5+ years’ experience in a managerial role, preferably in a private household or luxury hospitality setting
•Proven track record of excellent customer service
•Strong leadership and interpersonal skills
•Excellent organizational skills and attention to detail
•Ability to work well under pressure and multitask
•Female
•25 to 35 yr. old
•Knowledge of English language
•Working knowledge of housekeeping, laundry, and kitchen operations
Job description
•Overseeing Housekeeping Operations: Managing and coordinating the daily operations of the housekeeping department, ensuring cleanliness and orderliness throughout the facility.
•Staff Management: Hiring, training, scheduling, and supervising housekeeping staff, including assigning duties and responsibilities, and conducting performance evaluations.
•Inventory and Supplies Management: Monitoring and maintaining housekeeping supplies and equipment, ensuring an adequate stock of cleaning materials, and coordinating procurement activities.
•Budgeting and Cost Control: Developing and managing the housekeeping department budget, monitoring expenses, and implementing cost-saving measures without compromising service quality.
•Quality Assurance: Implementing and enforcing standard operating procedures (SOPs) and quality control measures to maintain high cleanliness standards and guest satisfaction.
•Coordination with Other : Collaborating with other departments such as main kitchen , maintenance, and food and beverage to ensure seamless operations and household satisfaction.
•Safety and Compliance: Ensuring compliance with health and safety regulations, identifying and addressing potential hazards, and implementing appropriate safety protocols.
•Reporting and Doentation: Generating reports on housekeeping activities.
•Supervising Housekeeping Staff: Directly overseeing the work of housekeeping personnel, providing guidance, training, and support, and ensuring tasks are completed efficiently and to the required standards.
•Task Assignments: Assigning and delegating cleaning tasks to housekeeping staff, ensuring appropriate distribution of workload and efficient utilization of resources.
•Quality Control: Inspecting guest rooms, public areas, and other designated areas to ensure cleanliness, tidiness, and compliance with established standards.
•Training and Development: Conducting on-the-job training for new hires, providing coaching and feedback to improve performance, and identifying opportunities for skill development.
•Equipment and Supplies: Monitoring and maintaining housekeeping equipment, tools, and supplies, reporting any maintenance or replacement needs, and ensuring their proper usage. household needs Addressing house resistance household inquiries, concerns, and requests promptly and professionally, maintaining a positive experience, and resolving any issues related to housekeeping services.
•Record-keeping: Maintaining records of cleaning activities, work orders, and staff attendance, and providing reports to the housekeeping manager as required.
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