1. Technical Support: Provide technical assistance and support to end-users, including troubleshooting hardware and software issues, resolving technical problems, and answering user inquiries.
2. Helpdesk Operations: Respond to user requests via phone, email, or ticketing system, ensuring timely and effective problem resolution.
3. Software and Hardware Installation: Assist in the installation, configuration, and maintenance of software applications, operating systems, hardware components, and peripherals.
4. User Account Management: Create and manage user accounts, permissions, and access rights for various systems and applications.
5. Equipment Maintenance: Conduct routine maintenance and repairs on computer systems, printers, scanners, and other IT equipment.
6. Inventory Management: Assist in maintaining an inventory of IT assets, including tracking equipment, software licenses, and ensuring sufficient stock levels of consumables.
7. Data Backup and Recovery: Assist in implementing and monitoring data backup processes, ensuring data integrity and facilitating data recovery when necessary.
8. Network Support: Help with network troubleshooting, connectivity issues, and basic network administration tasks, such as IP address allocation and network device configurations.
9. Doentation and Reporting: Maintain accurate doentation of IT systems, procedures, and user guides. Generate reports on IT activities, incidents, and service requests.
10. Cyber security Support: Assist in implementing and enforcing security measures, such as antivirus software, firewalls, and user access controls. Monitor systems for security breaches and promptly respond to incidents.
Candidates should hold a Diploma or Engineering Degree.
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