Responding to technical support requests via phone, email, or chat
Diagnosing and resolving technical issues related to hardware, software, and networks
Installing and configuring computer systems and software
Providing training and support to users on software and hardware use
Keeping accurate records of issues and solutions
Maintaining hardware and software inventory
Upgrading and repairing computer systems as needed
Participating in the maintenance and testing of IT systems
Collaborating with other IT team members to resolve complex issues
Staying current with industry developments and technologies.
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