Job Description: IT Support Staff
Position Summary:
The IT Support Staff provides technical assistance and support to end users, ensuring that their computer systems and networks are functioning effectively and efficiently. They are responsible for diagnosing and resolving technical issues, troubleshooting software and hardware problems, and assisting with IT-related projects and initiatives.
Key Responsibilities:
Provide technical support to end users via phone, email, or in-person, and address their inquiries and issues in a timely and professional manner.
Diagnose and troubleshoot software and hardware problems, such as operating system issues, network connectivity issues, printer problems, and hardware failures.
Install, configure, and maintain computer systems, software applications, and peripheral devices, such as printers, scanners, and routers.
Set up and configure user accounts and access permissions in accordance with IT policies and procedures.
Perform system upgrades, patches, and maintenance tasks as required, and ensure that systems are kept up-to-date with the latest security patches and updates.
Collaborate with other IT team members to identify and resolve complex technical issues and provide solutions to end users.
Maintain doentation of IT processes, procedures, and technical configurations, and update knowledge base articles for reference and training purposes.
Assist with IT-related projects, such as system migrations, software deployments, and hardware rollouts.
Provide basic training and guidance to end users on how to effectively use computer systems, software applications, and other IT tools.
Stay up-to-date with the latest developments in technology and industry trends, and continuously improve technical skills through self-directed learning and professional development opportunities.
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!