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• Installing and configuring computer hardware, operating systems and applications
• Monitoring and proactively maintaining computer systems and networks
• Replacing parts as required
• Troubleshooting system and network problems and diagnosing and solving hardware or
software faults
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to
help set up systems or resolve issues
• Rapidly establishing a good working relationship with colleagues, customers and other
professionals, such as software developers
• Setting up new users' accounts and profiles and dealing with password issues
• Providing support, including procedural documentation and relevant reports
• Following diagrams and written instructions to repair a fault or set up a system
• Supporting the roll-out of new applications or updates
• Testing and evaluating new technology
• Maintaining documentation and hardwa registers
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain recor of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Maintain and Troubleshoot CCTV
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