We are seeking a skilled and experienced Customer Support Manager to lead our customer support team in delivering exceptional service to our salon and spa clients. As a Customer Support Manager, you will be responsible for overseeing all aspects of customer support operations, ensuring customer satisfaction, and maintaining high service standards. You will play a vital role in managing customer inquiries, resolving issues, and fostering positive customer relationships.
Responsibilities:
Manage and lead the customer support team, including recruitment, training, performance management, and scheduling.
Handle escalated customer inquiries and complaints, providing timely resolutions and ensuring customer satisfaction.
Monitor and analyze customer support metrics, identify trends, and implement strategies for continuous improvement.
Collaborate with other departments to address customer concerns, streamline processes, and enhance overall customer experience.
Establish and maintain positive relationships with key customers, understanding their needs and providing personalized support.
Maintain a strong focus on customer retention, loyalty, and overall customer satisfaction.
Prepare and present reports on customer support activities, performance, and customer feedback to senior management.
Requirements:
Proven work experience as a Customer Support Manager or similar role, preferably in the salon and spa industry.
Strong leadership and team management abilities, with a track record of building and developing high-performing teams.
Excellent communication and interpersonal skills, with the ability to build rapport with customers and resolve issues effectively.
Strong problem-solving skills and the ability to handle difficult customer situations with empathy and professionalism.
In-depth knowledge of customer service principles and practices, with a focus on providing exceptional customer experiences.
Proficient in customer support software and systems, with the ability to analyze data and generate insights for improvement.
Excellent organizational and time management skills to prioritize tasks and meet deadlines.
A passion for delivering exceptional customer service and promoting customer satisfaction.
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!