1. Assist customers solve parts problems, identify correct parts numbers, complete order forms and recommend and sell related items as a service and as requested by customers.
2. Provide correct parts to the customer.
3. Provide quotations and estimates within the time frame.
4. Offer all required parts and any additional accessories to customers.
5. Follow through on ordered parts to ensure that parts arrive, that parts are correct and that customers are notified of arrival.
6. Work with other Department personnel in order to assist them with parts information as required.
7. Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service.
8. Diplomatically handle customers’ complaints in a friendly, pleasing and personal manner.
9. Monitor sales discounts according to department limit and company policy.
10. Research the availability of certain parts, either within the retail facility or from other sources as necessary and
11. Monitor bins and determine which parts need reordering.
12. Assist Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand.
13. Monitor lost sales for inventory control.
14. Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services.
15. Undertake additional related responsibilities as required.
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