Customer Service Representative will be the first point of contact for any customer who has a question or an issue with a product or service of the company. He will be responsible for answering phone calls, addressing customers’ questions about products and services, and processing payments or returns and ensure customer satisfaction.
Responsibilities
Greet customers and visitors with a positive, helpful attitude.
Assist customers in finding their way around the Gym. Maintains a neat and clean appearance to represent a positive image of the company and its brand at all times
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Manage incoming phone calls on the reception
Informs customers and visitors by answering or referring inquiries.
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information to the customers
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
Inform customer of offers and promotions
Take the extra mile to engage with customers
Skills
2+ years of customer service or sales experience preferred
Arab Nationals Preferred
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively
Ability to cooperate and support other members of team
Strong verbal communication skills in the English and Arabic language
Willingness to interact daily with customers from a wide range of cultures and backgrounds
Must be comfortable working independently and making minor decisions without direct supervision
Good sense of organization and keen attention to detail
Ability to perform well in a fast-paced working environment
Local only in Kuwait with transferable Visa and join immediately
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