Responsibilities:
Front Desk Operations:
Greet and welcome visitors, clients, and employees with a warm and courteous demeanor.
Manage incoming calls, direct calls to appropriate individuals, and take accurate messages.
Maintain a neat and organized reception area, ensuring a professional appearance.
Visitor Management:
Register and sign in visitors, issue visitor badges, and ensure security protocols are followed.
Notify relevant personnel of visitor arrivals and coordinate escort if necessary.
Administrative Support:
Assist in scheduling and coordinating appointments, meetings, and conference room reservations.
Receive, sort, and distribute incoming mail, packages, and deliveries.
Manage office supplies and order replacements as needed.
Assist with basic data entry and administrative tasks.
Communication:
Respond to inquiries, provide general information, and direct queries to appropriate departments.
Relay important messages promptly and accurately.
Technology and Equipment:
Operate and manage office equipment, including telephones, fax machines, and photocopiers.
Provide basic technical support for visitors using audio-visual equipment in conference rooms.
Collaboration:
Liaise with various internal departments to ensure effective communication and coordination.
Support other administrative staff when necessary.
Qualifications and Skills:
High school diploma or equivalent; additional education or certification is a plus.
Proven experience as a receptionist or in a customer service role is preferred.
Excellent verbal and written communication skills.
Professional appearance and demeanor.
Strong organizational and multitasking abilities.
Proficiency in using office software (e.g., Microsoft Office Suite).
Familiarity with telephone systems and office equipment.
Ability to handle a high volume of calls and visitors while maintaining composure.
Strong attention to detail and accuracy.
Exceptional customer service skills.
Ability to adapt and remain calm in a fast-paced environment.
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