Job Detail

Retail Customer Service Associate

Posted on Aug 10, 2022
Location: Shuwaikh, Kuwait
Industry: Retail
Job Type: Full Time/Permanent
Education: Bachelors
Experience: 2 Years
Salary: 300 - 500 Kuwait Dinar (Monthly)

Job Description

Education and Experience Requirements:
• Work experience as a Retail Cashier or in a similar role in sales
• Basic PC knowledge
• Familiarity with electronic equipment, like cash register and POS
• Good math skills
• Strong communication and time management skills
• Customer satisfaction-oriented
• High school degree
• Knowledge on Sales Order management and Invoicing to quickly relate to customer on their orders.
• Handling online exchanges as well as ed orders. Able to address customer’s product issues. Able to perform and arrange exchanges that may need to execute offline.
• Align information with respective Managers with regards to the various ecommerce platform used
• Mastery of Click & Collect process & strong interpersonal skills in working with Operation colleagues both online and offline.
• Sufficient knowledge in Warehouse Management System to quickly advise customer on status of the order.
• Able to work with dispatching teams such as in-house fleet or other 3rd party logistics partner to deliver customer requests with speed and efficiency.
• Organized in Tracking own KPIs consistently
• Great time manager. Exhibit skills in prioritization of tasks, may it be routinary or very important ad hoc assignment.
• Problem solver and able to provide sound well weighted recommendations when necessary.

Candidate Requirements

• Diplo with 3-5 years of retail customer service experience or equivalent
• Experience in e-commerce would be good
• Experience in fast paced and high-volume environment

Skills Required

DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!

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