Job Detail

Retail Customer Service Associate

Posted on Aug 10, 2022
Location: Shuwaikh, Kuwait
Industry: Retail
Job Type: Full Time/Permanent
Education: Bachelors
Experience: 2 Years
Salary: 300 - 500 Kuwait Dinar (Monthly)

Job Description

Education and Experience Requirements:
• Work experience as a Retail Cashier or in a similar role in sales
• Basic PC knowledge
• Familiarity with electronic equipment, like cash register and POS
• Good math skills
• Strong communication and time management skills
• Customer satisfaction-oriented
• High school degree
• Knowledge on Sales Order management and Invoicing to quickly relate to customer on their orders.
• Handling online exchanges as well as ed orders. Able to address customer’s product issues. Able to perform and arrange exchanges that may need to execute offline.
• Align information with respective Managers with regards to the various ecommerce platform used
• Mastery of Click & Collect process & strong interpersonal skills in working with Operation colleagues both online and offline.
• Sufficient knowledge in Warehouse Management System to quickly advise customer on status of the order.
• Able to work with dispatching teams such as in-house fleet or other 3rd party logistics partner to deliver customer requests with speed and efficiency.
• Organized in Tracking own KPIs consistently
• Great time manager. Exhibit skills in prioritization of tasks, may it be routinary or very important ad hoc assignment.
• Problem solver and able to provide sound well weighted recommendations when necessary.


Candidate Requirements

• Diplo with 3-5 years of retail customer service experience or equivalent
• Experience in e-commerce would be good
• Experience in fast paced and high-volume environment


Skills Required

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