Main Duties and Responsibilities
People
1 To effectively recruit, induct, lead, manage, train and develop staff to agreed procedures and standards.
2 To ensure the effective management of all retail staff and to ensure adequate staffing levels throughout the business.
3 To give support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales.
4 To ensure that all performance issues, and other issues within the business, are
addressed in an appropriate and timely manner.
5 To uphold the reputation of the business by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers,
and staff.
6 To effectively communicate with the Retail staff, admin staff, and other personnel, cascading information as relevant.
7 To represent the trading business and communicate externally as required.
8 To promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently.
9 To maintain and develop beneficial working relationships with other
departments to further the organisation’s objectives, including appropriate attendance at Management Team meetings and forums.
10 To take responsibility for personal and professional development.
11 To ensure Management appraisals are completed annually.
12 Actively promote ‘the brand in local communities.
Performance
13 To grow sales profit, and to motivate staff to achieve this same goal.
14 To develop and grow a customer focus commercial operation including new shops to maximize available assets, planning 2 to 3 years in advance. To ensure awareness and account for competition, retail sector trends and current trading opportunities.
15 As the Retail Operations Manager, to develop, implement, review and monitoring the retail operating plan and budget.
16 To maintain, seek, utilize and analyze management information including EPOS (electronic point of sale) data to manage performance, seize opportunities and make informed management decisions, taking appropriate remedial action as required to reach and maintain retail budgeted sales and net income contributions and develop and drive the business.
17 To ensure all sales outlets are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards.
18 To manage the warehouse operation.
Product
19 To develop corporate policy driving display, merchandising, pricing and grading whilst observing retail trends.
20 To monitor stock, ensuring there are adequate supplies. To identify methods of stock generation in conjunction with the Shop Manager, and to respond to stock concerns where relevant.
21 To maintain an awareness of the organization's priorities and promote the work of the brand.
Property
22 Working in conjunction with consultants and contractors, to carry out new shop site evaluations and questionnaires.
23 Working with contractors, to ensure shop refits are carried out in accordance with national guidelines meeting relevant time schedules, and ensuring shop standards are maintained on an ongoing basis.
24 Responsibility for maintaining shops both freehold and leasehold to an acceptable standard, complying with both safety standards and planned preventative maintenance.
Procedures
25 To collate information and other statistical reports on shops’ progress, or action planning as required, ensuring timely and accurate reporting of all aspects of administration, following up issues of discrepancies as required.
26 To take responsibility to ensure the operations comply with the set policies and procedures and adhere to the local Kuwaiti labor law.
27 To instigate and implement new policies and working practices in conjunction with Directors and to undertake responsibility for ad-hoc initiatives, as and where appropriate.
28 To ensure policies, procedures, guidelines and legislation comply with the Kuwaiti labor law.
29 To ensure the safety and security of people, stock, cash and property, implementing effective administration, EPOS, procedures and security systems throughout the shops in accordance with guidelines.
30 To be responsible for the accurate completion and sign off of all staff records including salary and sickness reporting.
31 To attend Board meetings as required by the Chief Executive
32 To uphold the fundamental Principles of the brand and to work within and promote it.
General
33 To undertake all mandatory training as required by the brand and participate in appropriate in-service training as and when required.
34 Maintaining the strict confidentiality of all information acquired especially with regard to patients and staff.
35 To undertake an appraisal and personal development review annually and through self-development, continuously update and improve knowledge and competencies.
36 To be a co-operative and supportive member of staff, ensuring that all members are aware of any issues in the workload, which may affect other members of the team.
37 To manage all staff and ensure a strong communications network with the aim of developing effective working relationships. To provide regular feedback to assist with, motivation, performance management and continued support.
38 To take responsibility for being up to date with current policies and procedures and to adhere to these.
39 Co-operating fully in the introduction of any new technology and new methods as appropriate.
40 To promote at all times the the brand's philosophy and uphold the core values.
41 To undertake any other relevant duties within the overall scope of this post as may be requested by the Chief Executive or Finance & Directors.
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