Role: Observability Expert /Site Reliability Engineer
Location: Dubai
Job Type : 1 Year Contract extendable on GBM Payroll + GBM Benefits
Technical Skillsets
•Observability and AIOps applications
oCloudWatch , Grafana , Prometheus , Elastic , Logstash , Kibana ,Azure Monitor, OCI Observability, BMC Hel Sight Operation management – Patrol Agent
Below basic skillsets to manage Observability and AIOps applications
•OS – Windows , Linux , Solaris
•Database – Oracle , SQL , Timeseries DB
•Kubernetes and Docker
•Cloud –, Azure , AWS , Oracle
•ITSM – Remedy
•Jira and confluence
•Collaboration tools – Teams , Slack
•Outlook , Word , PowerPoint , Project , Visio etc
Requirements and skills
•Proven work experience as an Observability expert ,Site Reliability Engineer.
•Collaborate and communicate asynchronously.
•Doent all the things so you don’t need to learn the same thing twice.
•Have an enthusiastic, go-for-it attitude.
•Payment industry understanding will be an added advantage.
Responsibilities
•Site Reliability Engineer responsibilities
oinclude monitoring computer systems.
obuilding alerts for various operational issues that can be experience in Network International
•Availability Management
•Ensure that availability of Applications exceed the defined service levels.
•Maintain Enterprise Management solutions environment during business hours and off-hours as a responsibility.
•Performance Management and Quality of service
•Review performance on a regularly and ensure proactive actions and communication to avoid disruption to services.
•Lead new initiatives and process improvements.
•Prepare, review and send various KPI reports.
•Various QA checks and review of Enterprise management syste activities on a daily, weekly and monthly basis.
•Share innovative and value driven ideas.
•Able to troubleshoot and resolve application issues.
•SPOC for overall Monitoring, patching, capacity, discovery, observability application operations and ensuring services are delivered as per agreed SLA’s
•Administrator Operating systems as Linux, Windows from application perspective
•Administrator Database MS SQL, Oracle from application perspective
•Create and maintain necessary Enterprise Management Systems Operational procedur materia
•Change and Configuration Management
•Ensure that changes to Enterprise Management solutions are managed and operate within the agreed service levels.
•Ensure that Changes to applications are performed within the Architecture and change guidelines.
•Responsible to integrate third party solution with the current tools (MRL, ETL’s)
oEmail2Event, SNMP, API based integration etc
•Complete application configuration in allocated time
•Write scripts to automate the operational activities.
•Incident and Problem Management
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