We are seeking to expand our team by adding a Russian Speaking Dental Scheduling Coordinator whose primary responsibility will be to engineer, monitor and manage the dental schedule for multiple providers and help patients understand their treatment needs, treatment options and payment options. Our clinic is seeking Scheduling Coordinator who knows how to design the schedule with the perfect balance of high-production-procedures and case presentation opportunities, fill holes quickly, minimize cancellations, maintain flexibility, coordinate with the team, reactivate inactive patients, and monitor patient attrition rates to ensure hygiene and doctor production keep expanding over time.an experiences. The Dental Scheduling Coordinator will also perform all general front office duties for the dental department. Strong knowledge in Cosmetic & General Dentistry, Oral & Maxillary Surgery, Orthognathic Surgery, Orthodontics, Periodontics, and Endodontics are mandatory.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
● Excellent in patients communications
● Ensure that patients are properly and punctually scheduled to provide an amazing patient experience
● Create, maintain, and track numerous provider schedules
● Fill cancel appointments to ensure a full schedule
● Be familiar with dental processes and terminology to schedule appointments and coordinate treatment
● Confirm and schedule patient appointments
● Describe and present treatment options
● Assist the patient in making a schedule and setting priorities for their treatment
● Align the daily schedule with the patient's treatment requirements and available therapy times
● Obtaining a formal financial agreement for the payment and collection of
● Maintain tracking system for follow up on patient treatments
● Administrative duties including checking patients in and out, processing and recording payments, insurance verification, answering telephone, and performing other duties as assigned
● Presentation of treatment plans
● Financial arrangements
● Reconciling the daily producti
● Running end of day reports
● Perform preauthorization’s as needed and patient follow-up
● Answer incoming calls to include new patient calls, emergencies, requesting records, and follow up
● Work closely with clinical staff and other front office staff to assure smooth flow of patient care
● Perform general front office duties and other duties as required
KNOWLEDGE, SKILLS, AND ABILITIES:
● Strong interpersonal and relationship-building skills are required
● Knowledge in Cosmetic & General Dentistry, Oral & Maxillary Surgery, Orthognathic Surgery Orthodontics, Periodontics, and Endodontics
● Must be goal driven
● Must be able to effectively communicate both verbally and in writing
● Be able to work effectively with doctors, personnel, and patients in a variety of situations
● Must be able to accept individual differences and communicate with internal and external contacts in a culturally competent and courteous manner
● Provide excellent customer service and always have a pleasant mood
● Be able to handle the stress and responsibilities of dealing with sick and injured people and their families
● Must have great organizational skills, pay close attention to detail, multitask, and complete work obligations on schedule
● Must possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner
Competencies
Can "get along" with coworkers and treat everyone with dignity and respect
Can function effectively in a group setting
Can convert new patient leads and case acceptances Is self-directed, organized, motivated, and committed
Has a favorable outlook on the profession, services, and goods offered Has exceptional verbal abilities, which reflect nicely on the practice.
Ability to comprehend concepts relating to responsibilities and duties
Education Requirements and Qualifications Minimum of 2-3 years’ of previous experience in dental front office and direct sales patient services.
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