Gym receptionists typically have a wide range of responsibilities, which can include:
Scheduling appointments with clients to start new membership or follow up on past memberships
Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility’s services
Processing membership applications and fees, collecting insurance information, and issuing memberships
Taking care of basic customer service tasks such as answering phones, greeting clients by name, and checking in members
Updating member records with new contact information and payment details
Maintaining membership records and processing fees as directed by management
Collecting payment from members for gym services rendered
Explaining facility policies and procedures to new members and helping them get acquainted with the facility
Making announcements over the public address system about events taking place at the gym or facility or about facility policies.
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