Looking candidates for the position of Shipping Agency Operations Coordinator at our Office in Dubai. The main duties are to coordinate with principals, vessel masters, port operations staff, cargo receivers and suppliers to ensure the smooth turnaround of vessels.
Accountabilities:
• Ensure timely, accurate and effective provision and management of services & supplies to the vessels as required by vesse.
• Coordinate effectively with port operations staff to ensure smooth delivery of services and handling of vessel operations.
• Communicate with principals effectively, providing timely and accurate reports to assist in future voyage planning.
• Maintain all communications related to a port call in a dedicated Outlook folder, with all relevant documents attached and saved in an operational system.
• Input port call data in the Shipping system in a timely and accurate manner to ensure up-to-date information is provided in real-time.
• Board the vessels for agency operations related matters.
• Other duties requested or delegated by the manager to ensure the company’s service levels are maintained.
Key Competencies:
• Operational skills – in the step-by-step processes of the operation and knowledge of the fundamentals of the business.
• Customer service – understanding of customer needs, maintenance of good relationships, ability to support and solve customer issues and handle customer complaints.
• Positive attitude – towards work and the environment in general, to deliver requested service of the company.
• Communication skills – to interact effectively, within and outside , using the English language.
• Accountability and dependability – take personal responsibility for the quality and timeliness of work and achieves results with minimal oversight.
• Teamwork and collaboration – to work cooperatively with colleagues to complete tasks and involve others through liaising and building trust.
• Customer focus – to work with internal and external customers to identify their expectations and shared business objectives.
• Self-management – to complete high volumes of work, keeping a rapid pace without sacrificing accuracy.
• Stress tolerance – to maintain composure in highly stressful or adverse situations.
Minimum Qualifications and Other Requirements:
• Bachelor’s degree
• Valid UAE driving license
• Ability to work for extended hours when required
• Flexible to work in both offices (Abu Dhabi main office and Ruwais branch office)
• Proficient knowledge of computers especially in MS Office – Excel & Outlook
• Good English communication skills – both written and spoken
• Minimum 4 years experience in shipping operatio services
• Good work ethic to comply with policies and procedures of the company
• Cultural awareness to work with people from diverse cultures and backgrounds.
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!