•Design, install and configure servers, network devices and firewalls.
•Provide User technical support working on regular tickets.
•Responsible for the technical design, planning, implementation and performance tuning and recovery procedures for mission-critical enterprise systems.
•Administer and support core Microsoft Office 365, Windows Servers, Networking, VMware technologies and Cloud infrastructure (AWS/Azure).
•Provide after-hours support for Infrastructure related emergencies as well occasional and weekend maintenance.
•Assist with firewall and software vendor evaluation, recommendation and Negotiation.
•Should have the ability to handle Presales Technical Meetings along with Sales Team in generating revenue.
•Research and recommend innovative, and where possible, automated approaches for server and system administration tasks.
•Develop, maintain and perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages.
•Reduce operational risk and improve the availability of the server infrastructure by ensuring system access, monitoring, control, and evaluation.
•Interact with customers and staff at the technical level, as required.
•Candidate with overall 4+ years of experience in IT support and services.
•Should have good written and verbal communication skills, troubleshooting skills, logical and analytical skills, positive attitude and effective coordination.
Required Skills:
•Should have the ability to plan, organize and doent complex system design activities and to configure systems to be consistent with policies.
•Communicate technic information both verbally and in writing.
•Perform multiple tasks concurrently and respond to emergencies effectively.
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