Job Summary
The Team Lead – Quality Assurance (QA) is responsible for designing, implementing, and managing QA frameworks, test strategies, monitoring, training, doentation, and client support for configuration deliverables in a global payroll SaaS environment. The role ensures high-quality, compliant, and consistent configurations through automation, robust testing, risk detection, and cross-functional collaboration.
As a key member of the Configuration & Integrations department, this role leads all QA workstreams—including automation, reporting, audits, training, and client engagement—while driving continuous improvement, operational scalability, and stakeholder alignment.
Key responsibilities:
QA Strategy, Process Development & Governance:
Design and maintain a comprehensive QA Framework aligned with ISO, SOC 2, and client-specific compliance requirements.
Define and execute robust testing strategies for unit, functional, regression, UAT, and automated test scenarios.
Implement standard templates, SOPs, coverage metrics, and audit-ready doentation practices.
Integrate QA checkpoints throughout the configuration lifecycle and establish a QA Readiness Checklist for production deployment.
Doentation & Standards Compliance:
Design and maintain a comprehensive QA Framework aligned with ISO, SOC 2, and client-specific compliance requirements.
Define and execute robust testing strategies for unit, functional, regression, UAT, and automated test scenarios.
Implement standard templates, SOPs, coverage metrics, and audit-ready doentation practices.
Integrate QA checkpoints throughout the configuration lifecycle and establish a QA Readiness Checklist for production deployment.
Monitoring, RCA, and Risk Management:
Deploy dashboards for real-time QA monitoring and test coverage tracking.
Lead structured Root Cause Analyses (RCAs) and implement Corrective and Preventive Actions (CAPAs).
Maintain a QA Risk Register and conduct early risk discovery workshops with Implementation and Product teams.
Automation & Tooling:
Partner with Product and Compliance to automate validation processes and reduce manual effort.
Drive adoption of reusable test case libraries and standardized rules.
Collaborate on pilots to improve QA accuracy and predictive capabilities.
Manage tools such as Jira, Zephyr, and TestRail for issue tracking and test management.
Reporting & SLA Compliance:
Define and manage QA reporting cadences including weekly status, monthly dashboards, and QBR inputs.
Track performance against QA SLAs and KPIs (e.g., defect TAT, coverage rate, RCA closures).
Analyze trends between internally identified vs. client-reported defects and publish insights.
Client Success & Stakeholder Management:
Represent QA in onboarding, UAT, go-live, and post-go-live governance meetings.
Prepare QA briefings and audit logs for client handovers and escalations.
Align with Client Success Managers to proactively prevent issues and ensure satisfaction.
Training & Enablement:
Develop and deliver tiered QA training programs (beginner to expert) and onboarding modules.
Introduce internal QA certifications and peer review practices.
Provide job aids, mentoring, and QA support to ensure consistent execution.
Scalability & QA Maturity:
Define a scalable QA operating model adaptable across countries, client tiers, and project scopes.
Maintain a global QA knowledge base with reusable test cases and regional compliance insights.
Lead QA maturity assessments and implement continuous improvement initiatives.
Qualifications and Experience:
Bachelor’s or Master’s degree in Quality Assurance, Computer Science, Engineering, or a related technical or business field.
Minimum 5–7 years of progressive experience in quality assurance roles within global payroll SaaS, HR tech, or complex compliance-driven platforms.
Demonstrated leadership in designing and implementing QA frameworks, managing QA automation initiatives, and leading cross-functional QA efforts.
Strong understanding of multi-country payroll processes, statutory compliance, configuration logic, and payroll software QA methodologies.
Proven experience in managing QA doentation aligned with ISO 9001, ISO 27001, and SOC 2 certification requirements.
Experience working with audit teams, responding to compliance reviews, and delivering evidence in formal certification processes.
Familiarity with the application of in QA automation or predictive defect management is preferred.
Advanced skills in QA tools such as Jira, TestRail, Zephyr, and test automation platforms.
Excellent analytical, stakeholder management, communication, and presentation skills, with the ability to influence both technical and non-technical audiences.
SMART Performance Goals
Global QA Framework Deployment
Deliver a doented risk-based QA framework by Q***025.
Achieve 100% implementation across configuration types and regions.
Testing Doentation Compliance
Finalize audit-ready QA doentation templates by Q***025.
Ensure 95% doentation compliance in all tracked QA cycles.
RCA and CAPA Execution
Lead monthly Root Cause Analyses and implement Corrective and Preventive Actions.
Resolve 90% of critical recurring issues within 60 days of identification.
Client QA Engagement
Participate in 100% of Tier 1 client UAT and go-live QA reviews.
Maintain a client QA satisfaction score of 85% or higher post-implementation.
QA Automation & AI Pilots
Launch 2 QA automation tools and 1 initiative for predictive testing by Q***025.
Reduce manual QA time by 25% for the most frequently used configuration types.
SLA Monitoring and Reporting
Launch live QA dashboards and SLA scorecards by Q***025.
Maintain 95% or higher adherence to internal QA SLAs.
Internal QA Training & Certification Rollout
Launch a structured QA onboarding and certification program for new and existing team members by Q***025.
Certify 100% of QA staff and ensure 90% QA checklist compliance in project reviews.
QA Knowledge Base & Global Reusability Library
Develop and publish a centralized QA knowledge base by Q***025.
Ensure 80% of projects utilize reusable QA assets, templates, or test libraries by Q***025
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