Job Detail

Technical Support

Posted on Mar 04, 2024
Location: Doha, Qatar
Industry: IT - Software Services
Job Type: Full Time/Permanent
Education: Bachelors
Experience: 2 Years
Salary: 5000 - 6000 Qatar Rials (Monthly)

Job Description

Technical Support Responsibilities:
•Identifying hardware and software solutions.
•Proven experience in technical supports of : Printers / Scanners / Projectors ( Epson Products knowledge is plus )
•Wide knowledge of AV system installation and configuration
•Troubleshooting technical issues.
•Diagnosing and repairing faults.
•Resolving network issues.
•Installing and configuring hardware and software.
•Speaking to customers to quickly get to the root of their problem.
•Providing timely and accurate customer feedback.
•Talking customers through a series of actions to resolve a problem.
•Following up with clients to ensure the problem is resolved.
•Replacing or repairing the necessary parts.
•Supporting the roll-out of new applications.
•Providing support in the form of procedural doentation.
•Managing multiple cases at one time.
•Testing and evaluating new technologies.
•Conducting electrical safety checks on equipment.


Candidate Requirements

Technical Support Requirements:
•Degree in computer science or information technology.
•Certification in Microsoft, Linux, or Cisco is advantageous.
•Prior experience in tech support, desktop support, or a similar role.
•Proficiency in Windo OS.
•Experience with remote desktop applications and help desk software.
•Attention to detail and good problem-solving skills.
•Excellent interpersonal skills.
•Good written and verbal communication.


Skills Required

Job is expired

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