Contact potential or existing customers to inform them about a service using scripts
Answer questions about service or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Proven experience as telesales representative or other sal service role
Proven track record of successfully meeting sales quota preferably over the phone
Excellent knowledge of English
Excellent communication and interpersonal skills
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