Record the clients' personal information accurately in a computer system.
Handle common queries or complaints in an efficient way to ensure maintaining the good reputation of the company.
Attend client complaints or questions regarding a product or service in a professional and polite manner.
Drive a client to purchase specific products or services through apt explanations.
Providing the customer with information about a company's products or services in order to create interest in the brand
Helping telesales teams identify and qualify potential sales leads
Providing reliable and actionable data to support the telesales team to increase efficiency and productivity
Pre-qualifying prospects to make the work of sales teams easier
Generating repeat business by promoting new offers to customers
Converting customer inquiries into sales opportunities
Providing market research through outbound calling
Surveying customer satisfaction
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