Telesales executives work in call centers where they utilize inbound and outbound telephone calls to persuade customers to purchase companies’ products and services. They generate leads for outside sales teams, manage customer accounts, and promptly resolve customer complaints.
We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.
To be successful as a telesales executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing telesales executive should be able to
• High school diploma or GED.
• Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred.
• Certified Sales Professional (CSP) accreditation is advantageous.
• Proven experience working as a telesales executive.
• Proficiency in all Microsoft Office applications.
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