Job Summary:
MUSE is Chalhoub Group’s recently launched loyalty program with over 30+ brands that is about rewarding members with luxury experiences and building a long-lasting relationship. MUSE is life in UAE and KWT and will be soon launching in KSA – one of the most important markets for the Group.
The ideal candidate will need to be solutions-oriented, obsessed about offering a great experience, and curious to explore new avenues and opportunities to retain and delight our members.
Job Responsibilities:
Answering inbound queries via Phone, Email, Live Chats, and WhatsApp for Business in professional manners.
Assisting Outbound, Clienteling, Home-Sales initiatives when assigned.
Providing and researching required information using available resources.
Investigating and solving customer service queries when being escalated.
Understanding the internal process and applying it day-to-day operation.
Identifying and escalating priority issues when required.
Ensuring tickets are closed within SLA with correct categorization.
Managing relationships in-person or via communication with VIP and ELITE customers.
Following up on queries when required.
Recording details of comments, inquiries, complaints, and actions taken.
Preparing Weekly Report analysis on Call Center Calls and Live Chat
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