KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks
DESCRIPTION
Attend promptly and greet with a smile
Ask Question and record customer requests without delay
Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
Empathise and clarify customer requests.
Ensure adequate number of Repair Order as per the business flow.
Ensure proper explanation of the content of work in detail
Check workshop situation and promise delivery time.
Ensure providing proper cost estimate and delivery time to Customer.
Ensure keeping promised time to customers
Check and ensure accordance of invoice and work performed.
Inform customer after work completion and agree pick up time.
Clear explanation of the job done and invoice and guide to the cashier.
Deliver the vehicle in person
Ensure achievement of given revenue targets
Promotion of value added services
Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience
Follow up payments of credit customers and ensure collection within stipulated time.
Regularly monitor orders raised by him and ensure timely billing.
Conduct post service follow up to ensure customer satisfaction.
Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
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