JOB DESCRIPTION
Job Title:WAIT
Department:FOOD & BEVERAGE
Division:FOOD & BEVERAGE ADMINISTRATION
Reports To:CAPTAIN
RESTAURANT SUPEVISOR
Subordinates:
(if applicable)NOT APPLICABLE
I.JOB SUMMARY
To provide quality service to restaurant guests by providing prompt and courteous food and beverage service.
II.Main Duties and Responsibilities
•Provides value added service to guests by providing high standards of service to meet or exceed guest expectations
•Communicates effectively with guests, co-workers and supervisors
•Demonstrates teamwork by co-operating and assisting coworkers as needed
•Performs other duties as necessary to provide service and teamwork
•Provides prompt, courteous service by bussing, serving and setting tables
•Accurately records, pre-checks and picks-up all food and beverage orders.
•Serves guests their food and beverage orders in prompt and courteous manner.
•Sets tables as needed prior to guest arrival.
•Contributes to guest satisfaction by attending to restaurant guest needs.
•Acquires a working knowledge of hotel, in-house facilities and local information to respond to guest questions in these areas as required.
•Informs Supervisor or Manager of any guest dissatisfaction.
•Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
•Projects a favorable image of Al Khoory hotels to the public at all times.
•Report for duty punctually wearing the correct uniform and name badge at all times.
•Provide a courteous and professional service at all times.
•Maintain good working relationship as with colleagues, and all other departments.
•Have a complete understanding of and adhere to the Hotel’s Policies relating to Fire, Hygiene, Health and Safety.
•Maintain a high standard of personal appearance and hygiene at all times. To have a complete understanding of the Hotel’s employee handbook and adhere to the regulation contained within.
•Carry out any other reasonable duties and responsibilities as assigned.
III.JOB ACCOUNTABILITIES
•Ensure 100% Customer Satisfaction
IV.KEY PERFORMANCE INDICATORS (KPIs)
•Minimize valid Customer Complaints by ___%
•Increase customer satisfaction level by ___%
V.COMMUNICATION & WORKING RELATIONSHIPS
External:Guests
Internal:Restaurant Supervisor
F&B Staff
Kitchen Staff
Minimum 1 year relevant experience
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