Job Purpose:
Works as an individual and as part of a team to provide legendary service to all customers.
Create the AJK Experience for our customers by providing customers with prompt service, quality beverages and products,
and maintaining a clean and comfortable restaurant environment.
The incumbent is responsible for ensuring stock loss risks are absolutely minimised, and modelling and acting in accordance
with AJK`s Vision and Values.
The below Key Performance Areas include but are not limited to:
1. Ensure that Customers receive prompt, friendly and personalised service
• Work together as a team to care for the needs of every customer.
• Communicate clearly, effectively to all staff and customers.
• Provide legendary customer service according to Company guidelines and standards.
• Learn ingredients and descriptions for all food, beverage and dessert menu items.
• Assist customers with the menu by accurately describing and recommending items.
• Assess and determine customers’ needs throughout their dini experience and provide required items
immediately.
• Deliver food and beverage items to customers within the allotted service times.
• Assist guests as necessary, including: seating waiting guests, answering telephones, showing guests to
restrooms, etc.
2. Food and Beverage preparation and housekeeping
• Provide quality beverages and food products consistently for all customers by adhering to all recipe and
presentation standards.
• Act as a final check on the quality of food and beverage items before they are served.
• Follow Health, Safety and sanitation guidelines for all products.
3. Follow daily objectives to ensure restaurant is clean, stock is rotated and merchandised according to company
Standards
• Maintain a clean and organised restaurant so that employees can locate resources and product as needed.
• Work with restaurant-in-charge and employees to lay out effective restaurant and window displays within visual
merchandising guidelines.
• Assist with new hire training when necessary.
• Promote new products launches to customers and achieve sales targets.
4. Practice correct cash handling procedures by addressing the register after every transaction.
• Organise money according to correct guidelines.
• Ensure proper number of bil is available.
• Provide necessary change to customers
• Follow proper cash handling procedures as per company standards.
5. Assist the management in maintaining standards by reporting any problems in the surroundings (i.e. cleanliness of
the floors, tables and service stations. Are all our Customers happy?)
• Maintain table standards by clearing all used plates, glassware etc. and by bussing tables and spot sweeping, as
needed.
• Keep immediate supervisor promptly and fully informed of all customer issues.
Comply with all company sanitation procedures and proper food handling techniques.
• Follow Service Recovery Procedure as per as company standards for all customer complaints.
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