PRIMARY PURPOSE:
The Resale Agent is responsible for managing all aspects of the seller’s transactions from first contact to purchase agreement.
RESPONSIBILITIES:
•Meet company expectations by providing excellent customer service.
•Consistently make a good first impression when calling potential customers; maintaining a friendly and professional tone at all times.
•Well understanding of customer requirements to successfully close the deal.
•Contacts potential existing or non-existing customers to inform them about our new market campaigns or services using given scripts.
•Matching the Buyer’s and Tenant’s inquiries addressed by the Listing and Sales Agents within a timely manner.
•Generates and qualifies leads from cold calling and inbound interaction.
•Handle customer complaints to maintain and improve the company’s reputation.
•Go the “extra mile” to achieve the sales target and facilitate future sales.
QUALIFICATIONS & EXPERIENCE:
•A bachelor's or associate degree in marketing, sales, or a related field may be advantageous.
•2 years Proven experience as telesales representative with minimum 2 years’ experience or other sal service role.
•Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
•Ability to learn about products and services and descri them to prospects.
•Excellent knowledge of English.
•Excellent communication and interpersonal skills.
•Cool-tempered and able to handle rejection.
•Outstanding negotiation skills with the ability to resolve issues and address complaints.
•Proven track record of successfully meeting sales queries preferably over the phone.
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