Needed for a software company, Software support person
Offer direct customer service and technical support to users through phone, email, and in-person.
Support clients to answer queries, locate information and review technical requirements.
Reply to requests from the customer’s service department.
Determine, review criticality, and prioritize the resolution of issues.
Guide clients to use self-help resources.
Follow our Software and Global Client Support policies and procedures.
Record customer change requests and technical requirements.
Present to end-users for training purposes.
Record issues and solutions to troubleshooting guides.
A min of one year of previous experience in the same field is required.
Send your CV to ***
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