Answering client correspondences through email, social media, and by phone.
Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about service of the company
Asking questions to understand customer requirements and close sales
Relaying extensive product information to customers.
Closing sales for the company.
Filing customer records, including contact information, purchases and billings.
Providing customers with clear instructions to resolve issues.
Rerouting customer calls to other departments when advanced solutions are needed.
Proven experience as telesales representative or other sal service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and descri them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
High school, Graduation, diploma will be a plus
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